Airline Crisis Management Center Handling

Establishing a Crisis Management Center is crucial for airlines in the event of aircraft accidents, as outlined in IATA documents. This dedicated center serves as a centralized hub for coordinating emergency response efforts, communication, and decision-making. By establishing a crisis management center, airlines can ensure a swift and organized response to accidents, minimizing the impact on passengers, crew, and the airline's reputation. The center facilitates collaboration with relevant authorities, stakeholders, and the media, enabling effective crisis communication and support for affected individuals. Overall, the establishment of a crisis management center aligns with IATA's emphasis on preparedness, response, and recovery in the face of aircraft accidents.

What will participants learn?

Our exceptional training program empowers participants with the essential skills and knowledge required to expertly navigate crisis scenarios in      aviation. We delve into the Crisis Management Center's vital connection with various response units, enabling attendees to confidently mobilize resources, prioritize effectively, and communicate with precision during crises. The curriculum covers crucial topics such as alert protocols, the responsibilities of Crisis Management Center staff, making effective decisions under stress, and overseeing information dissemination and staff management. Upon completion of the training, participants will possess the confidence and expertise to competently manage emergencies, ensuring a swift and coordinated response to any critical situation!

Who should attend?

This course is beneficial for employees from: 

Airline CEO, Heads of Flight Operations, Engineering, Safety, Ground Services, Inflight, Finance, Integrated Operations Control, Crisis Communication, ERP, Marketing, Human Resources, Contact Centre, Humanitarian Assistance staff.

Airport Operators: Head of ARFF and fire fighters, Head of Safety, Head of Terminal and Airside Operations, Head of CNS, Head of Airport Security Unit, Affected Airline Manager, staff to enact roles and ERP Head.