Setup of Familiy Reception Centre During Crisis

In case of aircraft accident airport is the first place were families come to get information and, if the accident happens inside the boundaries, the assistance of passengers victims of the crash at the airport is essential; airport has to manage its spaces to assist families and victims in a proper way, so that people will not suffer an extra burden of pain and suffering and receive dignified and respectful treatment, in compliance with ICAO Doc 9998 Policy on Family Care Assistance and ITS Guidance Material ICAO Doc  9973. To properly organize family assistance it is also necessary to prepare all airport staff to manage the new face of the airport and set up a correct handover process with the airline. 

What will participants will learn?

Participants will learn how to set up management guidelines to properly organize family reception centers at the airport, such as survivor centers, advance medical post and friends and relatives reception centers, in accordance with related ICAO requirements. Clearly defined roles and responsibilities within reception centers are essential to ensure efficient and effective support for all individuals involved. Furthermore, establishing a connection with the Emergency Operations Center (EOC) facilitates seamless coordination and communication. Implementing modules to collect information from passengers and families aids in the response effort, while addressing the needs of survivors, accident victims, their families, and affected crew and staff is crucial for providing comprehensive support and assistance..

Who should attend?

This course is beneficial to employees from all levels involved in family assistance during crisis events.

Managers of airports or handling agents responsible of family reception rooms.