Setup of Familiy Reception Centre During Crisis
In case of aircraft accident airport is the first place were families come to get information and, if the accident happens inside the boundaries, the assistance of passengers victims of the crash at the airport is essential; airport has to manage its spaces to assist families and victims in a proper way, so that people will not suffer an extra burden of pain and suffering and receive dignified and respectful treatment, in compliance with ICAO Doc 9998 Policy on Family Care Assistance and ITS Guidance Material ICAO Doc 9973. To properly organize family assistance it is also necessary to prepare all airport staff to manage the new face of the airport and set up a correct handover process with the airline.
Course Content
- Learn to set up management guidelines for organizing family reception centers at the airport
- Organize survivor centers, advance medical posts, and friends and relatives reception centers per ICAO requirements
- Define roles and responsibilities within reception centers for efficient and effective support
- Establish a connection with the Emergency Operations Center (EOC) for coordination and communication
- Implement modules to collect information from passengers and families for response efforts
- Address needs of survivors, accident victims, their families, and affected crew and staff for comprehensive support and assistance
Course Details
Date: 10.- 11. March 2025
Duration: 2 days
Language: English
Location: Frankfurt am Main
Course Fee
excl. VAT 1.400,00 €
incl. VAT 1.666,00 €
For all courses in Frankfurt am Main, all customers will be charged with 19%VAT. All details will be shown in your final invoice.
Course Location
Intercity Hotel Frankfurt Airport
Am Luftbrückendenkmal 1
60549 Frankfurt am Main
Telephone: +49 69 697099
https://hrewards.com/de/intercityhotel-frankfurt-airport
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